Some 15% Of Shoppers Expect To Do 'Most' Or 'All' Shopping Online Going Forward
Some 15% of European shoppers plan to do 'most' or 'all' of their shopping online going forward, a new survey on e-commerce habits by UPS has found.
The UPS Smart E-commerce Report 2021 surveyed more than 10,000 consumers across eight key European markets – the UK, France, Germany, Italy, Spain, Netherlands, Belgium, and Poland – in January, seeking to determine consumers' attitudes, values, and expectations towards e-commerce.
A separate study last month by The Economist Intelligence Unit found that while online shopping is likely to be in high demand going forward, operators in this sector will need to work harder to retain customer loyalty, while Euromonitor International estimates that e-commerce is set to account for half the growth in global retail between now and 2025.
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