Close To Half Of UK Shoppers Believe COVID-19 Will 'Permanently Change' the Way They Shop
A new study by O2 Business and Retail Economics has found that 44% of UK consumers believe that the COVID-19 pandemic will have a 'permanent impact' on the way they shop.
According to The Big Ask report, some 47% of customers plan to increase the number of times they shop online, with more than a third (34%) using online shopping services during the lockdown period.
Re-Wiring The Customer Journey
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