Carrefour has announced plans to bolster the 'productivity and profitability' of its e-commerce capabilities, following the signing of a strategic partnership with a technology provider.
The retailer has announced a partnership with Food-X Technologies, a provider of scalable end-to-end solutions for online grocery fulfilment, implementing a software-as-a-service (SaaS) based system in Belgium by mid-2021.
Central Fulfilment Centre
This will see the development of a central fulfilment centre (CFC) in Belgium, which will service both click & collect and home delivery customers.
Should this prove successful, Carrefour and Food-X plan to consider expanding their partnerships to other markets, the retailer said.
"We are very excited to start this tech partnership with Food X, which will boost the efficiency of our e-commerce operations," commented Amélie Oudéa- Castera, head of the customer, data and tech division at Carrefour Group.
"It will allow us, in one of our key markets, to pilot innovative ways of achieving a profitable, scalable and sustainable online business while delivering an outstanding experience to our customers."
As well as enhancing Carrefour's e-commerce and fulfilment capabilities, the retailer also said that it will bolster sustainable practices including reduction of waste, reduced plastic and reusable packaging, in alignment with its ‘Act for Food’ objectives.
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