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Retail

M&S Names New Head Of Insight And Customer Loyalty

UK retailer Marks & Spencer has appointed Andrew Mann its new head of insight and customer loyalty, reports industry platform Retail Gazette.

Mann is an industry veteran who has held various managerial positions in top retail companies including Asda, Sainsbury’s and Tesco.

He has served as the vice-president of insight, pricing, and digital CRM at Asda, customer data director at the Co-Op, and director of insight and loyalty at Sainsbury’s.

In 2004, he was appointed Tesco’s Clubcard director. He has also held senior positions in Cadbury-Schweppes, Coca-Cola, and British Gas.

Digital-First Business

Mann will be responsible for driving the retailer's goal to establish itself as a digital-first business, the report said.

In September of last year, the clothing and food group appointed Loblaw executive, Jeremy Pee, as its chief digital and data officer.

© 2019 European Supermarket Magazine – your source for the latest retail news. Article by Dayeeta Das. Click subscribe to sign up to ESM: European Supermarket Magazine.

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