Tesco Bank reported on Wednesday that it has resumed all services, following the temporary suspension of certain online transactions as a precautionary measure on 7 November.
The bank stated that personal data was not compromised as a result of the cyber attack on accounts, which took place over the weekend of 5-6 November, and that it will work closely with the authorities investigating the incident.
Benny Higgins, CEO of Tesco Bank, commented: "Our first priority throughout this incident has been protecting and looking after our customers and we’d again like to apologise for the worry and inconvenience this issue has caused. We’ve now refunded all customer accounts affected by fraud and lifted the suspension of online debit transactions so that customers can use their accounts as normal. We’d also like to reassure our customers that none of their personal data has been compromised."
Tesco Bank holds 7.8 million customer accounts, across the UK. Around 9,000 of its 136,000 clients were affected by the fraud and have now been reimbursed, at an estimated cost of £2.5 million.
© 2016 European Supermarket Magazine – your source for the latest retail news. Article by Martha Sparrius. To subscribe to ESM: The European Supermarket Magazine, click here.
