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Co-op And John Lewis To Extend Click & Collect Partnership

Britain’s Co-op has announced plans to extend the Click & Collect delivery and returns service offered by John Lewis & Partners to more than 500 stores by the end of this summer.

The initiative aims to make shopping more convenient for customers by offering them access to John Lewis products in more locations.

'Choice, Ease And Convenience'

Director of innovation and format at Co-op, Mark Matthews, said, “With our stores located at the heart of local communities, choice, ease and convenience is at the very core of our approach.

“We continue to look for new ways to innovate and expand access to products and services conveniently, and by working together we can offer further flexibility and choice to meet consumer needs, conveniently."

Co-op started adding the service to new stores in July and expects to complete it by September of this year.

The move will see a total of approximately 900 John Lewis & Partners Click & Collect locations in Co-op stores across the UK, the retailer said.

'Shift To Online Shopping'

Andrew Murphy, partner and executive director of operations at the John Lewis Partnership, said, “Throughout the COVID-19 pandemic, we’ve seen a significant shift to online shopping and expect this trend to continue.

“As a result, we are dedicated to providing more choice when it comes to how our customers receive their purchases, helping our customers shop how and when they want us. This includes providing more locations for collection and returns for online shopping.”

John Lewis’ Click & Collect facility is also available in all 50 John Lewis shops, 326 Waitrose branches, and 12 Booths outlets across the country.

© 2020 European Supermarket Magazine – your source for the latest retail news. Article by Dayeeta Das. Click subscribe to sign up to ESM: European Supermarket Magazine.

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