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Starbucks Expands Chinese Order Services To Multiple Alibaba Apps

Published on Jul 21 2020 8:23 AM in Technology tagged: China / Starbucks / Technology / Alibaba / Alipay / Taobao

Starbucks Expands Chinese Order Services To Multiple Alibaba Apps

Starbucks customers in China can now order the coffee chain's drinks on Alibaba's Taobao marketplace and mobile map app Amap, the companies have announced, expanding a partnership signed in 2018.

Starbucks' mobile pre-order and in-store pick up feature, 'Starbucks Now', previously only available on the coffee giant's own app, will be extended to four Alibaba platforms, including local services app Koubei and digital payment app Alipay.

'Multiple Channels'

"The extended service enables Starbucks to engage with more Chinese consumers through multiple channels that tap into the Alibaba digital economy's user base of nearly one billion," Alibaba said in a statement.

Starbucks said in a separate statement that it hoped the new offering would provide China's coffee lovers with an added convenience.

Reuters reported that this Starbucks service was available on these Alibaba platforms on Monday. The Alipay and Koubei apps also offer the option to order Starbucks delivery.

Customers have since 2018 been able to order deliveries via Alibaba's food delivery app under a partnership signed that year, which at the time marked the first time Starbucks Corp offered a formal online delivery service in China.

Sales Recovery

Starbucks has said it expects sales in China, its biggest growth market, to recover by the end of September from a deep drop because of the pandemic.

Its online push contrasts with the declining fortunes of local rival Luckin Coffee Inc whose store numbers outnumbered Starbucks in China earlier this year until a setback caused by a fraud scandal.

In May, Starbucks launched a mini-programme with Alibaba's rival Tencent Holdings on its chat app WeChat, allowing access to Starbucks' membership rights and delivery services.

The latest innovations coincide with efforts to kickstart sales as the Chinese economy recovers from the impact of COVID-19 lockdowns and as big U.S. companies see China as their best option for growth regardless of mounting political tensions between Beijing and Washington.

News by Reuters, edited by ESM. Click subscribe to sign up to ESM: European Supermarket Magazine.

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