European Supermarket Magazine

Frequently Asked Questions

How does the FREE trial premium subscription work?
When you subscribe to our premium subscription package, no payment is taken for a full 30 days. During this trial period, you will have full access to all European Supermarket Magazine website content and receive our premium weekly email newsletter, as well as the latest digital edition of European Supermarket Magazine. Should you wish to continue with your subscription, then do nothing – your subscription fee will be collected at the end of your trial period. Thereafter, your subscription will automatically renew on an annual basis until you choose to cancel, meaning that you should always have access to the latest news and insights from the European Supermarket Magazine team. Should you wish to cancel before the end of your trial period, then simply contact our customer-service manager, Colette O’Brien, to cancel your subscription. See the following for details.
How do I upgrade my subscription?
Log in to your account using your username and password. Select 'Change Subscription Plan' and choose the subscription plan to which you would like to change. If you are upgrading your subscription, you will receive a credit for any unused portion of your existing subscription plan against the higher-value subscription. If you are downgrading your subscription, then your existing subscription plan will run until the end of your current payment period, and your renewal will be applied at the rate indicated for the new plan that you have selected.
How do I update my account details?
Log in to your account using your username and password. Select 'Update Profile' to update your contact information and news preferences and click 'Update Profile' when completed.
How do I change my password?
Log in to your account using your username and existing password. Select 'Change Password' and follow the on-screen instructions.
I have forgotten my password, what do I do?
Select 'Login', click 'Forgot Password' and follow the on-screen instructions.
How do I update my credit-card details?
Log in to your account and select 'Update Credit Card'.
How do I arrange to be invoiced for my subscription?
Contact our customer-service manager, Colette O’Brien:
e:[email protected]
t: +353 1 236 5823
How do I arrange a group subscription for a number of employees?
Contact our customer-service manager, Colette O’Brien:
e:[email protected]
t: +353 1 236 5823
How do I cancel my subscription?
Contact our customer-service manager, Colette O’Brien:
e:[email protected]
t: +353 1 236 5823

What Our Readers Say

“I find ESM a great way to stay in touch with the bigger trends across Europe without having to read every month a magazine in each of the countries.” Bruno MonteyneSenior AnalystEuropean Food Retal, Bernstein Research

“My colleagues and I in Carrefour Belgium find ESM very informative. It keeps us easily and quickly up to date and allows us to see what our competitors are doing in Europe through expert and senior leaders' insights.” Nicolas BonnetotFresh Food DirectorCarrefour Belgium

“I continue to be impressed by the quality of reporting in ESM… It’s a definite must read for the retail executive!” Dalton PhilipsFormer Chief ExecutiveMorrisons

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What Our Readers Say