AI | ESM Magazine

Enhancing The Customer Experience The Top Priority For Retailers And CPGs, IBM Study Finds

Enhancing the customer experience is the number-one priority for 51% of consumer products CEOs and 53% of retail CEOs, a new survey by the IBM Institute fo...

IBM’s Elaine Parr And Sevgi Koklu On How Technology Can Be A Sustainability Enabler

Elaine Parr, Senior Partner and Vice President Consumer Industries, IBM, and Sevgi Koklu, Managing Director Global Sales, IBM Technology, share their insig...

Alibaba Invites Businesses To Trial New AI Chatbot

Tech giant Alibaba is seeking companies to test its Tongyi Qianwen AI chatbot, business publication STAR Market Daily has reported, joining the rush to emu...

Asda Looks To Upgrade Online Grocery Business

Asda has announced a new partnership as it seeks to transition its online grocery business onto its own platform, from previous owner Walmart’s manag...

Top Self-Checkout Trends Shaping Supermarkets In 2023

Recent trends in the self-checkout system market are being powered by an increase in the adoption of AI and the development of technologically advanced sol...

How AI Technology Can Make Food and Beverage Better

Artificial intelligence might have once been the stuff of science fiction, but it’s become one of the most valuable tools in supermarkets and the foo...

Kraft Heinz Teams Up With Microsoft For Supply Chain Innovation

Kraft Heinz has announced that it is joining forces with Microsoft to develop solutions to accelerate digital transformation and build a more resilient sup...

Insight Proficiency Comes From People, Not Just Tools: ISS

To make investment in analytical tools worthwhile, teams must integrate insights into everyday behaviour. Dr. Phil Hardy, Vice President Of Retail Engageme...