Coop Italia has introduced two new technological solutions to maintain physically distanced shopping in its stores during the coronavirus crisis.
Kiosk Coop has been developed for large stores and hypermarkets, while Kiosk Coop Light is for self-service purchases and intended for medium-sized stores.
How It Works
Using the system in 'Drive' mode, customers conduct their shopping via Coop’s e-commerce service, paying online. Once they get to the store, they identify themselves through a QR code or PIN code received to their phones, upon which their groceries are brought to their car.
The system enables customers to choose a preferred time slot, and notifies shoppers if a particular slot is unavailable.
In 'Kiosk' mode, the solution facilitates the collection of groceries in a designated locker area, managing the number of customers that can enter or exit said area, as well the supply of goods to this area.
The new solutions have already been installed by Coop in around 30 stores in the Piedmont and Liguria regions.
The systems were developed by Custom, a Parma-based tech company, and Amtek.
© 2020 European Supermarket Magazine – your source for the latest retail news. Article by Branislav Pekic. Click subscribe to sign up to ESM: The European Supermarket Magazine