Capgemini

One Fifth Of Consumers 'Have Already Used Generative AI' When Shopping

A fifth of consumers have already used generative AI tools when shopping, with 72% aware of the use of the technology in shopping experience, a new study b...

Retailers Expect Supply Chain Woes Ahead Of 2023 Holiday Season, Study Finds

Consumer products and retail (CPR) companies are anticipating supply chain challenges ahead of this year's holiday season, with 42% foreseeing to stockouts...

Capgemini’s Owen McCabe On Why The Future Of Retail May Be Channel-Less

After 'multichannel' and 'omnichannel', are we now entering a world of 'channel-less' commerce? That's the hypothesis put forward by Capgemini, which held...

The Consumer Goods Forum Global Summit – Day One Review

The impact of generative AI, the challenge of balancing the needs of shoppers in multiple geographies, and the healing power of a good cup of tea were amon...

10 Grocery Industry Trends To Watch In 2023: Capgemini

Lindsey Mazza, global retail lead at Capgemini, examines some of the trends that will shape the grocery industry in 2023.

More Than Half Of Consumers Concerned About Financial Situation, Study Finds

A new report by Capgemini has unveiled that around 61% of consumers are concerned about their financial situation, with millennials (66%) and Gen X (64%) t...

Fewer Than One In Five Firms Equipped To Deal With Global Supply Chain Disruption: Study

Only 15% of firms believe that they are equipped to deal with disruption in the global supply chain, new research from Capgemini has found.

Consumer Consciousness Around Food Waste 'Has More Than Doubled': Capgemini

More than 90% of consumers prefer brands that are taking steps to reduce food waste, while three fifths (60%) of consumers feel guilty about wasting food,...