In the most recent edition of ESM, we spoke to a number of retailers across Europe about some of the technological innovations they have implemented into their businesses over the past year. Here, Frederico Santos, head of digital and innovation at Sonae MC, tells us about the new Continente Labs store in downtown Lisbon.
Sonae MC-owned Continente unveiled its first cashier-less store in Lisbon in June of last year, in partnership with Portuguese start-up Sensei. The Continente Labs store is equipped with an array of cameras and shelf sensors, using ‘machine vision’ technology to track a shopper’s purchases as s/he makes his/her way around the 150-square-metre outlet.
ESM: Six months on from the opening of Continente Labs, what key learnings have you taken from the project?