Spanish retailer Consum has rolled out its self-checkout service to 80 supermarkets, as it seeks to reduce queueing times and speed up small purchases.
Stores featuring the service comprise 53 supermarkets in the Valencia region, 18 in Catalonia, five in Castile-La Mancha, three in Andalusia, and one in Murcia.
The total number of terminals in these stores adds up to 262, the company noted.
During the course of 2023, the company installed 90 such checkouts in 30 supermarkets.
Self-Service Checkouts
Consum commenced the roll-out of self-service checkouts in 2020, to complement its traditional checkout portfolio.
The cooperative plans to extend this service to around 50 more supermarkets in 2024, including the 15 new outlets that it plans to open in this financial year.
Customers value the simplicity of the process, the reduction in shopping time, and the automatic application of savings coupons, a recent survey conducted by the cooperative showed.
Investment In Innovation
In 2023, Consum invested approximately €22.9 million in innovation projects aimed at improving the customer experience and promoting the well-being of the cooperative’s workforce.
The retailer also introduced digital receipts last year, through its Mundo Consum app, which it said offered a more sustainable shopping experience for all member-customers who opted for them.
Consum reported a 13.6% increase in sales, to €4.39 billion, in its 2023 financial year.
