customer experience

Stop & Shop To Close More Than 30 Stores By Year-End

Ahold Delhaize-owned supermarket chain Stop & Shop plans to close 32 'underperforming' stores by the end of this year.

Consum Extends Self-Checkout Service To 80 Stores

Spanish retailer Consum has rolled out its self-checkout service to 80 supermarkets, as it seeks to reduce queueing times and speed up small purchases.

Kroger To Focus On ‘Responsible’ AI Development

US retailer Kroger has emphasized its commitment to building and retaining customer trust by engaging in responsible AI development.

Croatia’s Konzum Opens Its First ‘Smart’ Store In South-Eastern Europe

Croatian supermarket chain Konzum has opened its first 'smart store' in the Southeast Europe region.

Chevron Redesigns Texaco Stations In The US

Chevron USA has commenced the renovation of Texaco stations with the opening of its first outlet featuring the new format in Austin, Texas.

Blending Values And Capabilities To Create A Contextual Customer Experience

By developing a strategy that seeks to deliver degrees of invisibility, intimacy and indispensability through distinct channels, retailers can create the c...

A ‘Future-Fit’ Retail Organisation Requires The Right Foundation

Retailers can create the right foundation for their value proposition by building on their core business capabilities and aspirations for future value crea...

Denmark’s Matas Partners With Formulate For Promotion Analytics

Matas, Denmark’s largest drugstore chain, has chosen Formulate for promotion analytics, as it seeks to enhance the experience for its customers. T...

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