Carrefour Argentina has begun trialling an electronically-guided queuing system which “eases the flow of customers, thanks to devices which generate shifts and screens with information on waiting times,” the retailer said.
The French multinational has rolled out the checkout system, called Caja Ya, in the province of Neuquén.
In a press release, Carrefour explained that consumers can “pick up the device on entering the store, scan the bar code at a Consultation Point and select the type of purchase.
“The device will tell the customer the estimated time when they will be served and which checkout to go to. In addition, on the screens located in the hall, the customer will be able to observe the estimated waiting time to be served at the checkouts.”
© 2016 European Supermarket Magazine – your source for the latest retail news. Article by Peter Donnelly. To subscribe to ESM: The European Supermarket Magazine, click here.