Carrefour Belgium will boost the number of click-and-collect points it operates from 84 to roughly 180, as well as extend its Belgian home delivery network, over the course of 2017.
It also wants to speed up home deliveries and increase the number of time-windows available to its online shoppers, a release said.
Furthermore, Carrefour’s Belgian arm has begun testing a new partnership with Bpost’s mobile app bringr. Using the service, customers can request one of Bpost’s couriers to deliver their shopping, from one of eight hypermarkets and eight Carrefour Market stores, to a location of their choosing.
‘Customers submit their order on drive.be before midnight and then receive their shopping the next day at the time of their choosing (any time after 10 AM) on store opening days – so even Saturday or Sunday if the store is open,' the statement said.
The French chain is also trialing a two-hour-delivery version of this service from nine Carrefour Express outlets which will be applicable to orders of €30 and above, and available for free for a six-month trial period.
‘If trials are successful, the new service will be rolled out wherever it can be implemented and for all circumstances in which it can be justified,' Carrefour Belgium said.
Carrefour Belgium’s e-commerce facility is managed by Bpost’s service Combo.
© 2017 European Supermarket Magazine – your source for the latest retail news. Article by Peter Donnelly. To subscribe to ESM: The European Supermarket Magazine, click here.