While it has made great strides over the past two years reacting to changing consumer behaviours, the retail sector now needs to respond to new working patterns in a post-pandemic world, a new study by Deloitte has found.
The Our Plan for Change report, published by Deloitte and launched at the recent World Retail Congress in Rome, has ‘taken the temperature’ of consumers in 21 countries around the world, and noted that the pandemic has led to a shift in how shoppers are choosing to spend their time.
Of the 21,000 respondents, close to half (44%) have become more focused on 'personal changes' over the past year, with over a third (36%) prioritising wellbeing, mental health and a better quality of life.
