Growing consumer demand for 'flexible fulfilment' will require stores to rethink how they operate, according to Craig Summers, the UK managing director of Manhattan Associates, a leading supply chain consultancy.
By 2023, the UK click-and-collect market is predicted to grow to £9.8 billion (€11.6 billion), a rise of 45.8%.
As customer demand for flexibility and convenience increases, retailers will need to look for new ways to optimise their existing assets to satisfy rising consumer expectations.
