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Simplifying Self-Checkout – How To Engage Employees In The SCO Process

A workshop held by ECR Community Shrinkage & OSA Group last month explored shrinkage reduction measures at self-checkout terminals, as well as ways to engage staff in the self-checkout process. This article first appeared in ESM Issue 1 2020.

While self-checkout technology continues to advance at pace, is enough consideration being given to the employee’s role in the transition to self-checkout solutions in store? What sort of additional technologies, from weighing scales to overhead cameras, are best employed to reduce shrinkage in self-checkout areas?

These were among the core questions posed by the second annual Self-Checkout Workshop, held by the ECR Community Shrinkage & OSA Group in London last month.

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