After a short break, ESM: European Supermarket Magazine is proud to announce the return of 'The A-Z of Retail', a new subscriber-only series that offers a deep analysis of the retailers, suppliers and individuals making the news each week. Today: Q is for Queueing.
Out of all the experiences that make shopping feel like a bit of a chore, queueing is definitely at the front of the line when it comes to customer grievances.
Cutting down the waiting time at cash desks has become somewhat of an obsession for retailers seeking to shape the supermarkets of the future.
