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Retail

Australian Retailers Embrace Automation As Online Sales Rise Under Lockdown

As lockdowns continue across Australia, many households are doing something they may not have considered just 18 months ago: ordering groceries online.

Australia’s supermarket duopoly, Coles and Woolworths, have raced to implement new technology and transform labour arrangements to keep up with the e-grocery boom.

Both are investing in 'smart' warehousing and distribution systems with various degrees of automation, as well as making extensive use of app-driven gig workers for grocery picking and delivery via platforms such as Uber and Airtasker.

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